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  • What do I do if the product that I received is damaged or incorrect?
    We are so sorry to hear that you received a damaged/incorrect item(s). Please immediately reach out to us at within 48 hours of receiving your order. Be sure to include your order number & a photo of the damaged/incorrect product(s) and we will be happy to resolve this for you.
  • What are the shelf-life/expiry date(s) for my ABLE products?
    Generally, we recommend customers to use their products within 12 months of purchase unless otherwise stated. Each product label contains the recommended shelf life for each product.
  • How should I store my ABLE products?
    Ideally, you should store your ABLE products in a cool, dry place that is not in direct sunlight. Storing your products this way will help preserve its freshness & avoid your products from degrading or gradually losing its potency. Helpful Tip: if your product has a dropper, empty the pipette between uses (do not store the product with oil in the dropper pipette). This will help to extend the life of your dropper & prevent it from degrading.
  • Is AB Living Essentials Fair-Trade?
    Per Fair Trade Certified, “Fair Trade” means (in summary) setting high standards in safe labor practices, providing fair wages to workers, and giving back to developing communities. AB Living Essentials is not Fair Trade-certified. However, we partner with suppliers & vendors who align with our belief of sustainable practices and ethical sourcing.
  • Do you offer sales or promotions?
    At AB Living Essentials, we believe that the full value of our products is represented in our price. We seldom run sales or discounts. However, we do love to reward our loyal customers by offering the occasional promotion on our social media platforms and by invitation in our mail list. Follow us @ablivingessentials on Instagram and join our Mail List to be the first to find out.
  • Where are AB Living Essential Products Made?
    Each product is handmade and packaged with love and attention to detail in Westchester, New York.
  • Are AB Living Essentials products tested on animals?
    No, never.
  • Does AB Living Essentials use synthetic ingredients?
    No. At ABLE we believe that caring for our skin is one of the easiest ways to ensure both long-term skin health and radiance. Therefore, our products are formulated with completely natural, quality ingredients.
  • Can you recommend products to me based on my skin type?
    Absolutely! Email us at and tell us a little bit about your skin type (for example - whether you have: dry skin, sensitive skin, eczema, or psoriasis prone skin) and what skin care products you're using currently and we can help you out. We understand everyone's skin is different so please don't hesitate to reach out to us! We want to help you find the right product to soothe your skin.
  • How can I reach out to you?
    Customer service email: Hours: Monday - Friday 9am-5pm EST Response time: 1-3 business days
  • Are ABLE Products good for people with Sensitive Skin or Eczema?
    Absolutely! Our founder started this brand when she was on a mission to create products that would work for her family (that all have eczema and sensitive skin). AB Living Essentials products are geared towards people with dry, sensitive, eczema and psoriasis prone skin; and aim to offer effective relief from some of the common symptoms of these skin conditions with consistent continuous use.

Frequently Asked Questions

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